Shipping Policy

1. Where we ship

We ship throughout Australia to all states and territories, including Tasmania and the Northern Territory. PO Boxes and Parcel Lockers are accepted.

[CONFIRM: international shipping yes/no. If yes: we’ll add NZ + a short list of named countries with separate rates.]

2. Shipping options and rates

All prices include GST [CONFIRM] and are in Australian Dollars.

Service	Estimated transit	Rate
Standard parcel (Australia Post)	[CONFIRM: 2–7 business days]	[CONFIRM: e.g. flat $12 AU-wide / free over $X]
Express parcel (Australia Post Express)	[CONFIRM: 1–3 business days]	[CONFIRM: e.g. $20 AU-wide]
Bulk / pallet orders	by quote	by quote — contact us before ordering

Rates are calculated at checkout based on the destination postcode and order weight/dimensions.

[CONFIRM: free shipping threshold — e.g. free standard shipping on orders over $150 (typical for clinical supplies)?]

3. Order processing and dispatch

• Order cut-off: Orders received before [CONFIRM: 12:00 pm AEST / 2:00 pm AEST] on business days are dispatched the same day. Orders received after the cut-off, on weekends, or on Victorian public holidays are dispatched the next business day.
• Dispatch SLA: We dispatch in-stock items within [CONFIRM: 1 business day] of order confirmation.
• Carrier: We use [CONFIRM: Australia Post / Sendle / StarTrack] as our primary carrier. We may use alternative carriers for bulk or oversized orders.
• Tracking: A tracking number is emailed to you when your order is dispatched. You can track your parcel via the carrier’s website.

4. Estimated delivery times

Delivery times depend on the carrier and the destination. Typical Australia Post transit times from Melbourne:

• Melbourne metro: 1–2 business days
• Victorian regional: 2–4 business days
• Sydney, Adelaide, Canberra, Brisbane metro: 2–5 business days
• Perth, Darwin, Hobart, regional WA / NT / TAS: 5–10 business days

These are carrier estimates only and are not guaranteed. Delays may occur due to carrier capacity, weather, or events outside our control. We are not liable for late delivery where the cause is outside our control.

5. Failed deliveries and re-delivery

If the carrier cannot deliver your parcel (e.g. nobody home for a signature-required item), they will leave a collection card and hold the parcel at a local depot or post office. If the parcel is returned to us as undeliverable, we will contact you to arrange re-delivery at your cost, or refund the order less the original outbound shipping cost.

6. Incorrect address

You are responsible for providing a correct, complete delivery address. If you provide an incorrect address and the parcel is delivered to that address, we cannot retrieve or refund it. If the parcel is returned to us, we will contact you to arrange re-shipping at your cost.

7. Loss or damage in transit

• Lost in transit: If your parcel has not arrived 10 business days (standard) or 5 business days (express) past the expected delivery date, contact us at info@longevitymedical.au with your order number. We will open an investigation with the carrier. If the carrier confirms the parcel is lost, we will refund or re-ship at our cost.
• Damaged in transit: Inspect your parcel on receipt. If the contents are damaged, photograph the packaging and contents and contact us within 48 hours of delivery. We will arrange a replacement or refund.

8. Storage and handling of products

Our products are general medical consumables that are shelf-stable at room temperature. We do not currently ship products that require refrigeration or cold-chain handling. If your order includes a heat-sensitive product, we will note this at checkout and arrange appropriate insulated packaging at no extra cost.

9. Pickup

[CONFIRM: do you offer click-and-collect from a Melbourne address? If yes, we’ll add that here. If no, we’ll remove this section.]

10. Signature on delivery

By default, parcels are sent Authority to Leave unless you select Signature on Delivery at checkout. You can request Signature on Delivery for any order; an additional fee may apply depending on carrier and parcel value.

For high-value clinical orders ([CONFIRM: e.g. above $500]), Signature on Delivery is mandatory at no extra charge.

11. Contact

For shipping queries, contact:

Longevity Medical
Email: info@longevitymedical.au
Hours: [CONFIRM: e.g. Mon–Fri, 9:00 am – 5:00 pm AEST]

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End of Policy.